FAQs

Yes, we welcome you to visit our store located in Downtown Miami: 26 NE 1st St, Miami, FL 33132

Working Hours:

• Monday to Thursday: 9:30 am – 5:30 pm
• Friday: 9:30 am – 4:30 pm
• Closed: Weekends and holidays

Yes, complimentary gift wrapping is available at checkout.

Yes, digital gift cards are available for purchase on our website.

Use our live chat or visit our Contact Us page for assistance.

To clean gold jewelry, use a solution of warm water and detergent-free soap with a soft-bristled brush. Then, polish it with a specialized jewelry polishing cloth or jewelry cleaning solution. When not worn, store your gold pieces in soft cloth bags or the original box to help prevent scratches.

• Store Properly: Keep jewelry in a cool, dry place, preferably in a jewelry box with separate compartments to avoid scratches.
• Insure Valuables: Consider insuring valuable jewelry to protect against loss, theft, or damage. Keep an inventory with photos and appraisals.
• Remove During Activities: Take off jewelry during activities that could expose it to chemicals, abrasives, or impact, such as swimming, cleaning, or exercising.
• Avoid Ultrasonic Cleaning at Home: Ultrasonic cleaners can damage delicate jewelry and loosen stones. It’s best to leave ultrasonic cleaning to professionals.
• Select Metals Wisely: Different metals require varying levels of care. Consider your lifestyle and maintenance preferences when choosing jewelry. Durable metals such as platinum are great for those with active lifestyles.
• Check Settings Regularly: Inspect your jewelry regularly for loose stones or damaged settings and get them repaired promptly.
• Keep Away from Chemicals: Avoid exposing jewelry to household chemicals, perfumes, and lotions, as they can cause damage and discoloration.
• Polish Softly: Use a soft, lint-free cloth to polish jewelry and maintain its shine.
• Clean Regularly: Make a habit of cleaning your jewelry regularly to prevent dirt buildup and tarnish.
• Handle with Care: Always handle jewelry gently, especially pieces with delicate gemstones or intricate designs.

Diamonds and gemstones can lose their brilliance if not properly cleaned. To clean them, mix warm water with a few drops of mild dish soap and soak the jewelry for 5-10 minutes. Gently scrub the gem and its setting with a soft toothbrush, paying special attention to the prongs and underside of the stone. Rinse the jewelry under warm running water and dry with a lint-free cloth. Avoid using harsh chemicals or abrasive cleaners, as they can damage the gem and its setting.

Yes, gold jewelry can tarnish over time. Gold pieces 14k and above will typically maintain their shine and rich color as long as they are properly cared for. Lower karat gold, such as 10k and below, may tarnish naturally over time. Expert jewelry cleaning can repair tarnished gold back to its original shine. Exposing gold to corrosive chemicals, chlorine, lotions, soaps or household cleaners may result in unwanted tarnish. It is best to remove your gold jewelry whenever you’re cooking, cleaning, showering or engaging in other potentially damaging activities.

Prolonged or repeated exposure to chlorine or other chemicals in cleaning products can harm gold jewelry. We recommend that you remove your jewelry when gardening or cleaning to reduce abrasions and prolong the luster.

Yes, we ship worldwide! Shipping costs and delivery times vary depending on your location and are calculated at checkout.

Shipping costs vary based on the destination and shipping method selected at checkout. Complimentary shipping is available for domestic orders in USA.

Yes, all orders require a signature upon delivery to ensure your package is safely received.

If your order has not yet shipped, you can update your shipping address by contacting Customer Service.

Delivery times depend on your location and the shipping method chosen. Typical delivery times are:

Standard Shipping: [insert timeframe, e.g., 5-7 business days]

Express Shipping: [insert timeframe, e.g., 2-3 business days]

In the rare occurrence that an item was damaged during transit, please contact our Customer Service team via live chat, email at inquiries@aminovs.com, or WhatsApp at (786) 479-9942.

We accept major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and bank transfers for orders over [insert amount].

Absolutely! If you would like to place your order over the phone, you can speak with a member of our team via WhatsApp at (786) 479-9942.

We collect sales tax where we are required to by law. Any applicable taxes will be clearly shown at checkout.

Yes, you can pay with two credit cards. To complete your purchase, please contact our Customer Service team via live chat, email at inquiries@aminovs.com, or WhatsApp at (786) 479-9942.

• If you are not happy with your purchase, you may return the item within 30 days of delivery for a refund or store credit. All refunds will be issued to the original form of payment.
• All returns must be unworn and returned in their original condition with the security tag and include all packaging. Please note used merchandise will not be accepted for refund or exchange unless defective
• Custom or engraved items are non-refundable or exchangeable unless there is a manufacturing defect.
• Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on our part.

If you want to learn more about our return policies please check our Return & Exchange Policy page.

Log in to your account, select the order, and click “Request Return.” Follow the instructions provided to ship your item back.

If you notice a loose stone, stop wearing the item immediately to prevent further damage. Contact us for a professional repair evaluation.

For repairs, please reach out to our Customer Service team. We offer professional repair services for resizing, tightening stones, and restoring your jewelry’s brilliance.

Refunds are processed within [insert timeframe, e.g., 7-10 business days] after we receive and inspect the returned item.