Returns & Exchanges
If you are not completely satisfied with your purchase, we offer a clear and fair policy for returns and exchanges. By initiating a return or exchange, you agree to the terms outlined below.
1. Eligibility for Returns and Exchanges
To ensure fairness and maintain the integrity of our products, the following conditions apply:
- Items must be returned within 30 days of the delivery date
- All returns must be unworn, undamaged, and returned in their original condition, including packaging, and security tag. Please note used merchandise will not be accepted for refund or exchange unless defective.
- Custom or engraved items are not eligible for return or exchange, except in cases of manufacturing defects.
- Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on our part.
2. Final Sale
The following items are considered Final Sale and cannot be returned, exchanged, or refunded except for damaged/defective merchandise.
- Custom Items.
- Last Chance Items.
- Sale/Clearance Items.
- Improvement: To analyze website usage and enhance functionality.
- Legal Compliance: To meet regulatory and legal requirements.
3. How to Initiate a Return or Exchange
- Log in to Your Account: Visit our website and log in to your account. Navigate to the “Order History” section.
- Select Your Order: Find the order containing the item you wish to return or exchange and click on “Request Return/Exchange.”
- Complete the Online Form: Fill out the required details, including the reason for the return or exchange. Submit your request.
- Receive Return Instructions: Once approved, you will receive detailed return instructions and a shipping label directly in your account or via email.
- Pack and Ship: Securely pack the item with all original materials and affix the provided shipping label. Drop off the package at your nearest shipping carrier location.
4. Return Shipping Costs
- The customer is responsible for return shipping costs unless the return is due to a defect or error by Aminov Jewelry Company.
- Shipping fees are non-refundable.
5. In-Store Returns
Returns can also be made in person at our Miami store location:
Aminov Jewelry Company
26 NE First St, Miami, FL 33132, United States.
- Please bring the original packaging, your invoice, and the item in its original condition.
- Refunds will be issued to the original payment method or as store credit, based on your preference.
6. Refund Process
Once we receive your returned item, our team will inspect it to verify compliance with our return conditions.
- Approval: If approved, refunds will be processed within 7-10 business days to the original payment method or issued as store credit.
- Rejection: Items that fail to meet return conditions may be returned to the customer, and no refund will be issued.
- Shipping fees are non-refundable.
7. Exchanges
For exchanges, please contact our Customer Service Department directly.
Exchanges will be processed only after the original item is received and approved.
The customer is responsible for shipping costs associated with exchanges, unless due to a defect or error by Aminov Jewelry Company.
8. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at inquiries@aminovs.com or (305) 374-7770.
- Provide photos of the item and packaging for verification.
- We will arrange for a replacement or refund at no additional cost to you
9. Limitations of Liability
Aminov Jewelry Company reserves the right to deny any return or exchange that does not comply with the terms of this policy.
- We are not responsible for lost or damaged returns due to improper packaging or shipping methods.
- Customers are responsible for providing accurate shipping and contact information.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, we encourage you to contact us:
Aminov Jewelry Company:
26 NE First St Miami, FL 33132 United States
Email: inquiries@aminovs.com
Phone: (305) 374-7770
