Track your order

At Aminov Jewelry Company, we aim to provide a secure and seamless payment experience. Below, you’ll find the details about our accepted payment methods and the steps to complete your purchase.

1. How to track your order

After your order is shipped from our warehouse, you will receive an email notification containing:

• Your tracking number.
• The shipping carrier’s details.
• A direct link to track your package in real time.

Important: If you do not see the email, please check your spam or junk folder.

Additionally, you can track your order directly on our website:

1. Log In to Your Account: Access your account by visiting our website.
2. Go to “Order History”: Navigate to the “Order History” section to view your current and past orders.
3. Track Your Shipment: Select your order to view the tracking number and shipping status. Click the tracking link for live updates.

2. Order Status Updates

You will receive email notifications at every stage of your order:

• Order Confirmation: Sent immediately after your purchase.
• Order Processing: Sent when your jewelry is being prepared for shipment.
• Shipment Notification: Includes your tracking number and carrier details.
• Delivery Confirmation: Sent when your order has been delivered.

3. Shipping Carriers

We work with trusted shipping carriers like [insert carrier names, e.g., FedEx, UPS, DHL] to ensure safe and timely delivery.

4. If You Don’t Receive Tracking Information

If you have not received tracking details within 3 business days after placing your order:

• Check your spam or junk email folder.
• Log in to your account to review your order status in the “Order History” section.
• Contact our Customer Service team via live chat, email at inquiries@aminovs.com, or WhatsApp at (786) 479-9942.

5. Lost or Delayed Shipments

While we try to ensure timely deliveries, unforeseen delays or lost shipments may occasionally occur. If you experience any issues:

• Review the tracking details for updates.
• Contact the shipping carrier directly for more specific information.
• If further assistance is needed, reach out to our Customer Service team via live chat, email at inquiries@aminovs.com, or WhatsApp at (786) 479-9942, and we will work with the carrier to resolve the issue promptly.

6. International Orders

For international shipments, please note:

• Tracking updates may vary depending on the carrier and destination country.
• Customs processing times can affect the delivery timeline.
• Customers are responsible for any customs duties, taxes, or additional fees.